Service Agreement
1.Services
Provider will set up and operate an AI voice receptionist for Client to answer inbound calls, capture caller information, and notify Client of missed calls via email. Configuration details (business name, service area, hours, and FAQs) are collected during onboarding and may be updated in writing.
2.Pricing & Billing
- Free trial: 14 days from onboarding date. A valid credit card is required to activate the trial.
- Monthly fee: $497/month, charged automatically after the trial ends and on the same date each month.
- Payment: Via card on file through Stripe. Failed payments may result in immediate service suspension.
- No refunds: All fees are non-refundable once charged, including partial months.
At the end of the 14-day trial, the $497 monthly fee will be charged automatically unless Client cancels in writing before the trial ends. Client agrees not to initiate chargebacks for services rendered. In the event of a disputed charge, Client must contact Provider directly before contacting their card issuer.
3.Term & Cancellation
Month-to-month following the trial period. Either party may cancel with 30 days' written notice by email. Cancellation takes effect at the end of the current billing cycle. No refunds for partial months. Provider may terminate immediately if Client violates any material term of this agreement.
4.Client Responsibilities
Client is responsible for: (a) providing accurate business information including hours, service area, and FAQs; (b) setting up call forwarding to the number provided by Vellarow; (c) ensuring callers are notified of call recording as required by law (TCPA / state consent rules).
5.Intellectual Property
All AI systems, prompts, workflows, and automations remain the sole property of Vellarow. Client receives a non-exclusive license to use the service during the term. Upon termination, that license ends immediately.
6.Limitations of Liability
Provider makes no guarantee of call outcomes, booking rates, or revenue results. Provider is not liable for outages of third-party platforms (Retell AI, Twilio). Total liability is capped at fees paid in the 3 months preceding the claim. Neither party is liable for lost profits or consequential damages.
7.SMS Notifications & Consent
By signing, Client consents to receive SMS notifications from Vellarow LLC via our designated business SMS number. These are transactional messages related to missed call activity. Message and data rates may apply. Reply STOP to opt out, HELP for assistance, or email brandon@vellarow.com. Consent is not a condition of purchase.
8.Dispute Resolution
Both parties agree to first attempt resolution through direct communication. If unresolved within 30 days, disputes shall be settled by binding arbitration in Wisconsin under AAA rules. Each party bears its own legal fees.
9.Governing Law
This agreement is governed by the laws of the State of Wisconsin. By signing below, both parties acknowledge they have read, understood, and agree to the terms of this agreement.