Terms of Service
1.Agreement to Terms
By accessing vellarow.com or using any Vellarow LLC services, you agree to be bound by these Terms of Service. If you don't agree, don't use the site or services. These Terms are a binding agreement between you ("Client") and Vellarow LLC, a limited liability company based in Wisconsin.
2.Description of Services
Vellarow LLC provides AI-powered receptionist and missed-call management services, including automated missed call detection and capture, forwarding caller information (name, number, call context) to the business owner via email and SMS, and AI-assisted call handling workflows. Services are provided on a subscription or agreement basis as outlined in any separate proposal or service agreement between the parties.
3.SMS Notification Program
As part of the Services, Vellarow LLC may send you SMS text message notifications to the mobile number you provide during onboarding. These messages are transactional notifications related to your account and missed call activity, including but not limited to:
- Missed call alerts with caller name, number, and call context
- Account and service status updates
Message frequency varies based on your call volume. You may receive multiple messages per day depending on activity.
Message and data rates may apply. Standard carrier rates apply to all SMS messages sent and received.
By providing your mobile phone number and signing a service agreement with Vellarow LLC, you consent to receive SMS notifications as described above. Consent is not a condition of purchase.
View the full service agreement →
4.Eligibility
You must be at least 18 years old and operating a legitimate business to use our services. By agreeing to these Terms, you represent and warrant that you meet this requirement.
5.Client Responsibilities
You agree that you will provide accurate business information during onboarding, that you are solely responsible for ensuring your use of the Services complies with all applicable federal, state, and local laws including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, that you will not use the Services for any unlawful or deceptive purpose, that you are responsible for obtaining any required consents from your customers or callers before routing their data through our system, and that you will keep your account credentials confidential and notify us immediately of any unauthorized access.
6.Payment Terms
Fees are outlined in your service agreement or proposal. Vellarow LLC uses third-party payment processors such as Stripe to handle transactions. By making a payment you also agree to the applicable processor's terms. All fees are non-refundable unless explicitly stated otherwise in writing. We reserve the right to suspend or terminate services for non-payment after reasonable notice.
7.Intellectual Property
All content, technology, workflows, prompts, and systems developed or provided by Vellarow LLC remain our exclusive property. You receive a limited, non-exclusive, non-transferable license to use the Services for internal business purposes during your agreement term. You may not copy, reverse-engineer, resell, or sublicense any part of the Services.
8.Confidentiality
Each party agrees to keep confidential any proprietary or sensitive information shared by the other party in connection with the Services. This obligation survives termination.
9.Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VELLAROW LLC DOES NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS RESULTS INCLUDING CALL CAPTURE RATES, LEAD CONVERSION, OR REVENUE OUTCOMES.
10.Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, VELLAROW LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL VELLAROW LLC'S TOTAL LIABILITY EXCEED THE TOTAL AMOUNT YOU PAID TO VELLAROW LLC IN THE THREE MONTHS PRECEDING THE CLAIM.
11.Indemnification
You agree to defend, indemnify, and hold harmless Vellarow LLC, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any applicable law or third-party right.
12.Termination
Either party may terminate with written notice per the service agreement. Vellarow LLC may immediately suspend or terminate access if you violate these Terms. Outstanding fees remain due upon termination.
13.Third-Party Services
The Services may integrate with or depend on third-party tools and platforms including telephony providers, email delivery services, and AI infrastructure. Vellarow LLC is not responsible for the performance, availability, or data practices of any third-party service.
14.Governing Law
These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-law principles. Disputes shall be resolved in the state or federal courts located in Wisconsin, and you consent to personal jurisdiction in those courts.
15.Changes to Terms
We may update these Terms at any time. Continued use of the Services after any update constitutes acceptance of the revised Terms.
16.Entire Agreement
These Terms, together with any signed service agreement or proposal, constitute the entire agreement between you and Vellarow LLC regarding the Services.
17.Contact
Email: brandon@vellarow.com · Website: vellarow.com